New site eases navigation and publishing process. NSC launched their new site in late 2014. In an external stakeholder survey of more than 800 users, 75% of respondents said the new site was better than expected. The most common descriptor was ease of navigation.
Previously, because the site was difficult to use, internal teams advocated for space in the top-level navigation for their resources to be found. Now that site visitors can find what they need more easily, pressure on the internal team to put everything on the homepage has decreased.
Additionally, the templates empowered NSC to keep the site fresh and meaningful while reducing IT’s day-to-day involvement in content publishing, a win for the members and the internal team.