Julie Jensen conveyed the SQUACK feedback formula as a student editor, extended it as a journalism teacher in a prison, and evolved it as a UX leader at USAA, Microsoft, Amazon, Capital One and other firms. Julie created SQUACK to ensure feedback sessions provide actionable, clear, and motivational opportunities to harvest the capabilities of experts across disciplines. An internal speaker, Julie also coaches individuals and consults with teams to improve their communication, confidence, and processes.

As an information architect at The Understanding Group (TUG), Emily is passionate about finding ways to make information clear and useful. She excels at organizing content and finding strategic solutions to clients’ problems. Her experience teaching ESL classes and working in public libraries has provided her with unique opportunities to learn how people from all walks of life interact with information systems. She combines this insight with her expertise using plain language to design accessible, resilient systems.

Travis is a multidisciplinary designer and information architect. He combines his passion for design, technology, and problem-solving to help businesses structure their information environments. His work focuses on facilitating sense-making and shared meaning across various contexts. Travis also has experience contributing his user-centered design expertise to marketing campaigns, websites, and mobile apps.