The Understanding Group (TUG) was founded in March of 2011 by Bob Royce, president, and Dan Klyn, senior information architect. Together with the executive team, they guide a staff of 10 full-time information architecture consultants with more than 100 years of IA experience among them, as well as our internal operations staff. TUG also partners with leading practitioners around the world, including Peter Morville, IA consultant and co-author of the best-selling book Information Architecture for the World Wide Web.
As one of the few consulting firms in the world focused primarily on information architecture, we work with companies all over the United States and abroad from our locations in Ann Arbor and Grand Rapids, Michigan.
People are at the core of everything we do at TUG. The layered diagram below shows our company’s approach to our work, from the bottom up. Because we value people—those we work with and those we work for—we practice these principles in our work:
According to architect Frank Duffy, the site, structures, contents, and facades of a building change at various rates—a process he calls shearing layers (or pace layers, as Stewart Brand refers to them). This diagram illustrates TUG’s values as pace layers, where the bolded bottom layers are our firm unchanging foundation, and the upper layers reflect our evolving practice as we adapt to changes in technology and the needs of our clients.