In our recent experiment with our In/Tension Modeling workshop, TUG introduced an innovative approach by incorporating toy wooden blocks, transforming the traditional alignment sessions into more engaging and interactive experiences. This method significantly increased participation and enriched discussions, allowing stakeholders to visualize strategic tensions and outcomes more effectively. The experiment underscores the importance of integrating fun and playful elements into workshops to foster creativity, collaboration, and a deeper understanding among participants, offering valuable insights to enhance any workshop session.
Read moreApplying a Service Design Lens to Information Architecture Practice
Travis delves into the integration of Service Design principles into Information Architecture practices, emphasizing the importance of understanding organizational needs and overcoming departmental barriers. Service Blueprints emerge as a pivotal tool, expanding on customer journey flows to include organizational actions, both visible and behind-the-scenes. However, the article also raises concerns about the potential misuse of such blueprints as mere buzzwords without grasping their true essence. Drawing inspiration from Lou Downe's "Good Services," the piece underscores the significance of clear intent, user-centric design principles, and the need for sustainable governance. The overarching message is the continuous evolution and adaptability of service design, emphasizing collaboration, feedback, and preparedness for inevitable service failures.
Read moreBeyond Jargon: The Power of Plain Language in Information Architecture
This article, written by Emily Claflin, emphasizes the importance of plain language in information architecture. Plain language, promoted by the US government's Plain Writing Act in 2010, simplifies communication, making information easily understandable. It's particularly valuable in information architecture, where it aids in understanding complex information. The article outlines the US Government's eight guidelines for plain language, including audience-focused writing, organization, word choice, conciseness, conversational tone, design, web standards, and assumption testing. Ritter provides tips for incorporating plain language into writing and concludes that its use benefits everyone by saving time, reducing errors, and improving communication.
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