Rich and actionable insights from target users about what does and doesn’t make sense or work about website, process, or system.

Here is what you can expect:
TUG Experts facilitate a user-led critique of their experience with your website or system. The feedback is categorized and recommendations are provided based on the results.

• Inclusive — Gathers input from a wide variety of users
• Collaborative — Invites users to help solve problems
• Efficient — Low-cost way to hear from many real users
• Actionable — Feedback can be applied immediately
• Generative — Invites unexpected insights and input

• Detailed & Actionable Report
  Highlighting the most important points and providing a summary of the findings
• Prioritized Recommendations
  From the perspective of participants
• Database of Findings
  Containing structured feedback from the group