Expert Review

Why is my site not performing well?

Overview:

An Expert Review provides affordable, actionable insights focused on where to improve a website or system, grounded on industry best-practices.

Here is what you can expect:
A TUG Expert examines pages on your site and evaluates them based on a set of Usability Heuristics. Recommendations are provided based on the results.

Benefits:

  • Efficient — Low-cost, quick turn-around
  • Proactive — Delivers insights on in-progress sites
  • Comprehensive — Identifies a wide range of issues
  • Interface-focused — Based on the current interface
  • Repeatable — Can highlight changes over time
  • Priority-informing — Highlights where to focus

Deliverables:

  • Detailed & Actionable Report
    Highlights the most important points and provides a summary of the scorecard
  • Comprehensive Scorecard
    Capturing the detailed evaluation
  • Prioritized Recommendations
    From the perspective of the analys
 

Delivered within 1 week

 

Example - Government Website

Expert Report
Prioritized Recommendations
Comprehensive Scorecard

More Generative and Evaluative User Research Info

User Research (overview page) • Jobs-to-be-Done • Critique Focus Groups • User Interviews and User Models